There are a lot of customer service trends for 2012. One of my favorites is video! Find out pros & cons in today’s blog!

A trend I would like to see more of is proactive customer service and customer support. Find out why in today’s PhaseWare Files Blog!

What are the top 3 ways businesses are utilizing social media for customer service? Find out in today’s PhaseWare Files blog! #custexp

There are quite a few things you need to consider when thinking about improving your CRM. Here are my top 3 tips!

Using social media for customer service is sexy and I’ll tell you why in today’s blog!

Social media is revolutionizing businesses & customer service, I still hear excuses though for not utilizing s.m. Here’s what i say to those excuses!

Top 3 social media platforms for business & customer service. What are you favorites?

Different levels of customer engagement in March Madness terms. Find out the 4 different levels and where you need to be! Customer Service!

You need to focus on customer engagement… especially in customer service. Find out why in today’s PhaseWare Files Blog!

Only the strong survive … especially in customer service.  Find out what you should do to succeed!