Configurable B2B Customer Support
Software For Your Business

Tracker Product Suite is the completely configurable customer support software
solution designed for and loved by technology and software companies.

100% Customizable to Meet Your Unique Business Needs

Simple or complex needs. Out-of-the-box 90% solution—we help you with the last 10%. Our Tracker product can be the pinnacle of your customer support success.

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Flexible Deployment: PhaseWare Cloud or On-Site

The PhaseWare Customer Support Platform can be installed in the cloud or on-site. This allows you to have complete control over your customer support system.

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Exceptional People Delivering Exceptional Products and Services

The PhaseWare Team is there to get you up and running in days, not months. It is easy to get in touch with us. Customers love PhaseWare, because we always say YES!

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Why Choose PhaseWare?

Top Features

Powerful Dashboards

Dashboards pull data from every area of the business and create powerful reporting tools and visual aids to ensure that the information is clearly readable and applicable instantaneously to each agent. Dig deeper with various widgets and drill-downs.

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Visual WorkFlows

Create Visual WorkFlows to automate various tasks and alerts. Encourage a smooth flow as the number of incidents increase. Use a simple drag-and-drop designer to mold your WorkFlow in any way you see fit. A straight forward visual interface with no coding necessary.

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Instant Alerts

Set escalation alerts so you will know if a ticket is taking the next step toward becoming a bigger issue. Set up notifications in the form of e-mail, native mobile OS notifications, popup window, calendar integration, and even text message.

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Other Features

E-Mail
Integration

Live Chat

Knowledge
Base

Integrations

SLA Support

Multichannel
Support

Resources

Blog Post

Five Fast Fixes for Slow Service

When customers are approaching your company for support in some way, there are a few factors that always come to the top of the list of results they’d like to see...

Blog Post

Why Customization Is Key

No two companies are alike. Some of the key differences in your company may be the reason you'll be able to succeed...

News

Tracker Mobile Released

PhaseWare's Tracker Mobile App for iOS and Android has been released. Learn more about the features in this release.

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The Advantages Of Visual Reporting

With visual reporting you can really get the message through to the people who need it most. Download our white paper to learn more.

“Product works exactly as described. Have not experienced a single hiccup during training/implementation and go live. Support and training has been excellent. 30+ years of rolling out I/T projects and this has been one of the easiest implementations I have experienced.”

- John from American Art Clay Co Inc

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Our Products

Tracker

Issue tracking, complaint management, CRM, SLA compliance, process management, knowledge management and more.

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Self Service Center

SSC allows your customers to submit tickets, search a knowledge base, solutions, downloads, and forums to resolve their own issues.

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Event Engine

Powerful business rules engine used to automate complex service and support delivery environments.

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Start a Free Trial

With a free trial of our solution, you can see how our various products work together to create one seamless experience for your customer service and support teams.