Configurable B2B Customer Support
Software For Your Business

Tracker Product Suite is the completely configurable customer support software
solution designed for and loved by technology and software companies.

100% Customizable to Meet Your Unique Business Needs

Simple or complex needs. Out-of-the-box 90% solution—we help you with the last 10%. Our Tracker product can be the pinnacle of your customer support success.

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Flexible Deployment: PhaseWare Cloud or On-Site

The PhaseWare Customer Support Platform can be installed in the cloud or on-site. This allows you to have complete control over your customer support system.

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Exceptional People Delivering Exceptional Products and Services

The PhaseWare Team is there to get you up and running in days, not months. It is easy to get in touch with us. Customers love PhaseWare, because we always say YES!

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Why Choose PhaseWare?

Top Features

Powerful Dashboards

Dashboards pull data from every area of the business and create powerful reporting tools and visual aids to ensure that the information is clearly readable and applicable instantaneously to each agent. Dig deeper with various widgets and drill-downs.

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Visual WorkFlows

Create Visual WorkFlows to automate various tasks and alerts. Encourage a smooth flow as the number of incidents increase. Use a simple drag-and-drop designer to mold your WorkFlow in any way you see fit. A straight forward visual interface with no coding necessary.

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Instant Alerts

Set escalation alerts so you will know if a ticket is taking the next step toward becoming a bigger issue. Set up notifications in the form of e-mail, native mobile OS notifications, popup window, calendar integration, and even text message.

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More Features

E-Mail
Integration

Live Chat

Knowledge
Base

Integrations

SLA Support

Multichannel
Support

Resources

Blog Post

Effective Communication is Crucial in Customer Service

In an age where social media is the preferred medium of communication for both businesses and private ...

Blog Post

The Benefits of Knowledge Base Articles in Live Chat

In recent years, software innovations have revolutionized the way customer solutions are provided. This has ...

Blog Post

3 Misleading Customer Support Metrics

Examining your customer support metrics is essential when trying to provide the very best experience for your ...

News

Tracker Mobile Released

PhaseWare's Tracker Mobile App for iOS and Android has been released. Learn more about the features in this release.

Video

Self Service Center: Submit a Ticket

Quick overview of how your customers can submmit their own tickets through the Self Service Center.

Watch The Video

Customer Feedback

“Product works exactly as described. Have not experienced a single hiccup during training/implementation and go live. Support and training has been excellent. 30+ years of rolling out I/T projects and this has been one of the easiest implementations I have experienced.”

- John from American Art Clay Co Inc

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Our Products

Tracker

Issue tracking, complaint management, CRM, SLA compliance, process management, knowledge management and more.

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Self Service Center

SSC allows your customers to submit tickets, search a knowledge base, solutions, downloads, and forums to resolve their own issues.

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Event Engine

Powerful business rules engine used to automate complex service and support delivery environments.

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Tracker's average rating for support is 4.7 out of 5.0

-Capterra.com, as of 9/15/17

Start a Free Trial

With a free trial of our solution, you can see how our various products work together to create one seamless experience for your customer service and support teams.