Simple or complex needs. Out-of-the-box 90% solution—we help you with the last 10%. Our Tracker product can be the pinnacle of your customer support success.
The PhaseWare Customer Support Platform can be installed in the cloud or on-site. This allows you to have complete control over your customer support system.
The PhaseWare Team is there to get you up and running in days, not months. It is easy to get in touch with us. Customers love PhaseWare, because we always say YES!
Create Visual WorkFlows to automate various tasks and alerts. Encourage a smooth flow as the number of incidents increase. Use a simple drag-and-drop designer to mold your WorkFlow in any way you see fit. A straight forward visual interface with no coding necessary.
Set escalation alerts so you will know if a ticket is taking the next step toward becoming a bigger issue. Set up notifications in the form of e-mail, native mobile OS notifications, popup window, calendar integration, and even text message.
As a B2B organization, it’s important you take strides to increase the level of customer support you provide ...
If your B2B organization has integrated a self-service portal into your support operation, you have a ...
If you’re in the customer service industry, you’re probably aware of omnichannel support. Many companies are ...
PhaseWare's Tracker Mobile App for iOS and Android has been released. Learn more about the features in this release.
Quick overview of how your customers can submmit their own tickets through the Self Service Center.
Issue tracking, complaint management, CRM, SLA compliance, process management, knowledge management and more.
SSC allows your customers to submit tickets, search a knowledge base, solutions, downloads, and forums to resolve their own issues.
Powerful business rules engine used to automate complex service and support delivery environments.