PhaseWare Tracker Suite

Software for managing customer service and support - for all phases of the process.

The PhaseWare Tracker Suite works in conjunction to create a fast, secure, and dependable solution to a large number of customer support issues. With PhaseWare at your command, your business will offer legendary support.

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Tracker
Tracker is a complete customer support solution that can be tailored to your specifications. Be it issue tracking, complaint management, CRM, time tracking, SLA compliance, process management, knowledge management, and more.

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E-mail Integration

Create tickets from Outlook emails, send email notifications, and automate your support process.

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Visual Reporting

Design and run reports, set up and view Dashboards, track using audit trails, run billing, and much more.

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Knowledge Base

Manage a limitless internal/external knowledge base of solutions, FAQs, downloads, forums, and notices.

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Live Chat

Create tickets directly from chat sessions via integration with the incident management system.

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Self Service Center
PhaseWare’s SSC allows customers to submit tickets and search a knowledge base of FAQs, solutions, downloads, and forums to resolve their own issues. Customer's demand customer support that is available 24/7/365 and SSC delivers.

Submit

Submit incident tickets and check the status of their existing trouble tickets.

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Engage

Engage customers and offer peer support through forums and communities.

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Search

Search: knowledge base, solutions, downloads, forums, notices and FAQs.

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Receive

Receive customized notifications regarding incident status and resolution.

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Event Engine
PhaseWare's Event Engine is a powerful business rules engine for complex service and support delivery environments. This tool allows you to fully automate and further customize your PhaseWare experience.

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Automate Everything

Automatically initiate actions based on customized thresholds and predefined business rules.

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SLA Support

Decrease or eliminate SLA violations with highly configurable SLA controls within the Event Engine product.

PhaseWare Tracker Suite features work together to create a completely configurable solution. Tracker and the Self Service Center are automated using the Event Engine to create a proactive customer support system for medium to large sized businesses.

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PhaseWare offers a variety of deployment options. Go hands-off with our cloud based solution. If your needs include rigorous security standards, ask us about our Secure Cloud deployment option. If you need control over your data, our on-site deployment is what you're looking for.

Our Deployment Options

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PhaseWare Cloud

Host with PhaseWare and we will set everything up for you, monitor your database, and perform routine backups.

  • No management required by your business
  • Routine backups to keep your data safe
  • Quick product updates with the latest features
  • and more...
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PhaseWare Secure Cloud

Our single-tenant, secure cloud option is both HIPPA compliant and HITRUST certified. Active monitoring will keep your customer data secure through every level of the stack.

  • Folder-level data encryption
  • Network and server level security
  • Application level security
  • and more...
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On-Site

Install the full-featured Tracker application(s) on your own server(s). We will assist you every step of the way.

  • Set up the Tracker Suite on your own Servers
  • Complete control over your data

Sales and Info.:
214-440-3921
info@phaseware.com

PhaseWare
1700 N. Redbud Blvd, Suite 190
McKinney, Texas 75069

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