PhaseWare Tracker Suite
Software for managing customer service and support - for all phases of the process.
The PhaseWare Tracker Suite works in conjunction to create a fast, secure, and dependable solution to a large number of customer support issues. With PhaseWare at your command, your business will offer legendary support.
![products-page-tracker products-page-tracker](https://www.phaseware.com/wp-content/uploads/2022/12/products-page-tracker.png)
Tracker
Tracker is a complete customer support solution that can be tailored to your specifications. Be it issue tracking, complaint management, CRM, time tracking, SLA compliance, process management, knowledge management, and more.
![reports-icon reports-icon](https://www.phaseware.com/wp-content/uploads/2022/12/reports-icon.png)
Visual Reporting
Design and run reports, set up and view Dashboards, track using audit trails, run billing, and much more.
![knowledge-icon knowledge-icon](https://www.phaseware.com/wp-content/uploads/2022/12/knowledge-icon.png)
Knowledge Base
Manage a limitless internal/external knowledge base of solutions, FAQs, downloads, forums, and notices.
![live-chat-icon live-chat-icon](https://www.phaseware.com/wp-content/uploads/2022/12/live-chat-icon.png)
Live Chat
Create tickets directly from chat sessions via integration with the incident management system.
![products-page-ssc products-page-ssc](https://www.phaseware.com/wp-content/uploads/2022/12/products-page-ssc.png)
Self Service Center
PhaseWare’s SSC allows customers to submit tickets and search a knowledge base of FAQs, solutions, downloads, and forums to resolve their own issues. Customer's demand customer support that is available 24/7/365 and SSC delivers.
![engage-icon engage-icon](https://www.phaseware.com/wp-content/uploads/2022/12/engage-icon.png)
Engage
Engage customers and offer peer support through forums and communities.
![search-icon search-icon](https://www.phaseware.com/wp-content/uploads/2022/12/search-icon.png)
Search
Search: knowledge base, solutions, downloads, forums, notices and FAQs.
![receive-icon receive-icon](https://www.phaseware.com/wp-content/uploads/2022/12/receive-icon.png)
Receive
Receive customized notifications regarding incident status and resolution.
![products-page-eventengine products-page-eventengine](https://www.phaseware.com/wp-content/uploads/2022/12/products-page-eventengine.png)
Event Engine
PhaseWare's Event Engine is a powerful business rules engine for complex service and support delivery environments. This tool allows you to fully automate and further customize your PhaseWare experience.
![automated-icon automated-icon](https://www.phaseware.com/wp-content/uploads/2022/12/automated-icon.png)
Automate Everything
Automatically initiate actions based on customized thresholds and predefined business rules.
![sla-icon sla-icon](https://www.phaseware.com/wp-content/uploads/2022/12/sla-icon.png)
SLA Support
Decrease or eliminate SLA violations with highly configurable SLA controls within the Event Engine product.
PhaseWare Tracker Suite features work together to create a completely configurable solution. Tracker and the Self Service Center are automated using the Event Engine to create a proactive customer support system for medium to large sized businesses.
![product-suite-overlay-v3 product-suite-overlay-v3](https://www.phaseware.com/wp-content/uploads/2022/12/product-suite-overlay-v3.png)
PhaseWare offers a variety of deployment options. Go hands-off with our cloud based solution. If your needs include rigorous security standards, ask us about our Secure Cloud deployment option. If you need control over your data, our on-site deployment is what you're looking for.
Our Deployment Options
![phaseware-cloud-miniHero phaseware-cloud-miniHero](https://www.phaseware.com/wp-content/uploads/2022/12/phaseware-cloud-miniHero.png)
PhaseWare Cloud
Host with PhaseWare and we will set everything up for you, monitor your database, and perform routine backups.
- No management required by your business
- Routine backups to keep your data safe
- Quick product updates with the latest features
- and more...
![secure-cloud-miniHero secure-cloud-miniHero](https://www.phaseware.com/wp-content/uploads/2022/12/secure-cloud-miniHero.png)
PhaseWare Secure Cloud
Our single-tenant, secure cloud option is both HIPPA compliant and HITRUST certified. Active monitoring will keep your customer data secure through every level of the stack.
- Folder-level data encryption
- Network and server level security
- Application level security
- and more...
![on-site-miniHero on-site-miniHero](https://www.phaseware.com/wp-content/uploads/2022/12/on-site-miniHero.png)
On-Site
Install the full-featured Tracker application(s) on your own server(s). We will assist you every step of the way.
- Set up the Tracker Suite on your own Servers
- Complete control over your data
Sales and Info.:
214-440-3921
info@phaseware.com
Support:
866-838-4789
Self Service Center
PhaseWare
1700 N. Redbud Blvd, Suite 190
McKinney, Texas 75069