How and why you need to improve your First Call Resolution… especially within customer service departments.

How will social media help your business? Read today’s PhaseWare File’s blog to find out!

The customer experience matters. period. here are some ways you can make the experience unforgettable.

You must find the perfect person to be a part of your customer service department. What’s the next step though? It’s one of the most important steps!

Communication is key if you want a successful relationship. Here are 4 steps to take and/or be aware of… especially in customer service.

Traits of a great customer service business. What three things do you need to do in order to have a great reputation? Find out in today’s blog.

A simple mix up can become a huge disaster. But with Allstate, you’re in good hands. They provide exceptional customer service & go the extra mile!

A part of keeping up with the times is knowing whats new and whats out there. Learn how PhaseWare has learned to use Pinterest. #custserv

Customer service can be a bore. Make it fun like Red Frog Events did for me with a simple email. Read this blog for more info!

One customer service/customer support trend that will continue throughout 2012 and after. What are your thoughts?