Customer service can be frustrating to say the least. I’ve said before, customer service should be as fun as possible. It should not be thought of as a transaction, but an experience. That’s where the term â€œcustomer experienceâ€ comes from.
–Try to really get to know your customers. Make their experience as personal as possible (in an appropriate way).
–Don’t be afraid to talk about non-business items. Have fun, talk about sports, the most recent episode of the Bachelor, etc. You should know your customers so that you know what they like outside of a business experience.
-If you have a retail store or have customers come into your office on a regular basis, offer them a drink or a snack. Have cookies, veggies and dip, waters, soda, coffeeâ€”anything to make the experience a more fun one.
The customer experience matters. Period. â€œWell my business provides a decent customer experienceâ€ you say? Not good enough. What are the two things customers remember mostâ€”horrible experiences and amazing ones. My mom and I went to get pedicures once and they offered me a mimosa and a cookieâ€”not a lot of nail salons offer snacks, let alone alcohol (but make sure it’s appropriate for your business environment). This is an experience I won’t forget. They did what I preachâ€¦ they went that extra step in providing an excellent customer service experience.
How does your business provide an amazing experience?