This weekend I went to a Hibachi restaurant in Dallas with my boyfriend. They had a plastic holder on the table that you would usually see a dessert list on, but they had all of their social media outlets on it. This is a unique way to let people know how to connect. Here are three reasons this works for businesses and how it relates to customer service.
Be Straightforward. They said â€œThank you for your support. Please give us a comment on: Yelp, Urbanspoon, Yahoo, and Facebook. All comments and suggestions are greatly appreciated. Help us take another step and be the best restaurant in your heartâ€. To me, this is incredibly sincere and straightforward. In customer service, you need to be straightforward in general (not just with social media). Customers don’t want to be lied to, let them know what’s going on with your business.
Be Sincere. Be sincere with your customersâ€”like I’ve said before, you need to genuinely care about the customer. Emotion can be heard over the phone. They aren’t going to be sincere with a review if you aren’t sincere with them.
Be Shameless. Any successful business needs to have customer testimonials. Don’t be afraid to ask for a review. Tell your customer how much they mean to you and how much you would appreciate a testimonial from them.
What do you think? Should you be straightforward and ask for a testimonial/review?