We’ll tell you that PhaseWare is a powerful, affordable solution for small to mid-size companies, but what our customers tell you counts for even more. Here's feedback from just a few of our customers.
“Strategic impact is huge! The Self Service Center - we have had customers ask us for years and years - they report a bug to us and from their perspective, it just falls into this big black hole. They don't know the status of it and with the Self Service Center, they can look up their incident....we have it set up so that they can see the status of the problem incident.......It's just huge!”
Dexter + Chaney
“We have utilized PhaseWare on a regional basis, seeing a number of operational improvements in our regional support centers as each has migrated to this platform,” said Pat Vaden. “Beginning with our Mid-America region in July 2006 and adding our Mountain States and Northwest regions, we have seen the benefits of this solution increase synergistically as more regions have been added,” said Vaden. “Utilizing this platform as an enterprise-level solution is the next best step.”
President and CEO
According to American Messaging manager, Steve Miner, the main reason they decided to purchase PhaseWare Tracker was because of the flexibility offered by the program. It was really the only system they considered which could be completely customized to meet their needs and requirements. Miner also estimates implementation of PhaseWare solutions has created a 50% improvement in support staff productivity.
Manager, Technical Customer Support
"The excellent support in automating our customer service and technical support records has been invaluable. PhaseWare fills a definite need for businesses that are positioned for growth and want to combine efficiency and customer service. PhaseWare helps FSR sales, technical support and operations work more efficiently and productively together. PhaseWare Tracker help desk software will be a major factor in FSR’s success, helping us to stay on track with great customer service and technical support.
Leslie Carle Friedrich
Friedrich Software Resources
"You can customize Tracker to fit your processes without being a programmer. And PhaseWare is responsive to our requests for help. They make it very easy by giving us quick turnarounds. It’s really affordable. The price is better than anything I’ve seen—and I’ve been in the business over 10 years.
“Other products I’ve looked at for help desk support are way too cumbersome and take way too long to learn. PhaseWare Tracker is feature rich—and after one training session, we were off and running. It gets an “A” for user friendliness. Tracker’s drag and drop feature is awesome. I’ve never seen anything like it. I drag an email into Tracker, and it creates a new incident with customer, subject, problem already defined—instantaneously.”
Information Technology Director
Lenders Title Company
Attorneys' Title Guaranty Fund provides title insurance to homebuyers and lenders, as well as a variety of investment services through a network of more than 3,700 attorneys in Illinois, Wisconsin and Indiana. The company’s IT call center uses PhaseWare Tracker to manage customer contact and to track potential customers.
"We were fortunate to be involved in the PhaseWare Tracker production version. It was an opportunity to give our input as a small to medium-sized business on what we needed the application to do and what we wanted to see included. I imagine other businesses our size have similar needs. Foremost, we wanted a fully functional product that was easy to learn—and Tracker certainly is. It’s completely intuitive. Once you learn the basics, it’s easy to get it to do what you want."
Chief Information Officer
Attorneys' Title Guaranty Fund, Inc.