Creating a knowledge base for your company is important; creating a GREAT knowledge base is imperative. Here are the most important tips.

It is appealing to pick an out-of-the-box customer service solution, but you should ensure that your solution can keep up with your customer base.

Integrating your support systems is a lot of work with great benefits. PhaseWare can make the process of integration a simple one, without the hassle!

How do you take your customer service to the next level? Customer support forums are a quick and easy way to making loyal, happy customers.

Customer incidents are unavoidable, but resolving them doesn’t have to involve you. Here’s how to be there for your customer, without stretching yourself too thin.

How do you achieve happy customers? The answer is simple: resolutions on the first contact, every contact. Read more about first call resolution.

B2B relationships can be misleading. Here’s a simple solution to creating the ideal relationships between your company and someone else’s.

Customer support solutions are necessary. Here’s why it’s imperative to have your customer support solution custom made for your own needs.

Customer concerns don’t wait. Here’s how to protect your business from any unwanted surprises with automated customer support software.

If you’re struggling to balance the books and your customers at the same time, there is one clear solution for you: self-service centers!