Customer Support: The Invaluable Asset of Integrating Systems

Organization is the key to a successful business, and the best way to keep your business organized is through internal communication from all sides of the company. While maintaining relationships between management and the workforce are pivotal, it’s equally as important to keep your systems talking.

It can be an unforeseen disadvantage to have your programs disconnected from one another. Ensuring that your workforce has access to all of its necessary technical components is easy, but making sure those components are on a level with each other is a whole different story. But with PhaseWare’s integration options you can avoid that pitfall with ease.

If your company’s systems are not linked up together, all sorts of troubles can arise. It can lead to issues and customer concerns falling through the cracks, which can make mountains out of molehills when it comes to customer service. Customers who feel they are not being properly handled or put to the wayside will leave their experience with a bad taste in their mouth, resulting in a lower level of loyalty and respect for your business on a whole.

With integrations, you will be able to use a number of linked systems such as Outlook, JIRA, and SalesForce. Interaction with customers becomes a flawless stream of communication, no matter which representative is handling the case at any given time. Implementing this system of organization will virtually eliminate the chance of an issue being neglected or forgotten, because you will be able to track it across all fronts without the effort of checking each individual program. With this kind of freedom, you will also be able to free up a lot of the time spent maintaining customer files and repeating questions to the customer, which can again have a negative impact on how the customer views your company. Integrating your systems together with PhaseWare will provide all the information your employees may need, right off the bat.

As well as offering a standard set of the most widely used integration systems, PhaseWare is also able to set up an integration for whatever program your company may already be using. A running theme of PhaseWare products lies with the invaluable options of configuration, which can allow your company to create the most workable format for internal use. You can pick and choose which integrations you need, and PhaseWare will work with you to build a system with everything you need right at your fingertips.

Keeping your customer support workflow steady and reliable can save the day when the more stressful, busy season comes around, so that everyone can celebrate the holidays with a little peace of mind.


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