Recently, PhaseWare had a day with the wonderful IWearYourShirt. We were so excited to talk with potential customers and consumers about customer ser

What do customers really want? I found out in our Twitter chat yesterday. We talked customer service & what customers really want.

Social media has taken the world by storm- even the customer service world. How are you going to keep up?

We talk a lot about social media, but why is it so important–especially in customer service? Find out in today’s blog!

When you solve the customer’s issue, your job is done, right? Wrong! Follow-Up is essential when working in customer service.

Great customer experience on Valentine’s Day in Dallas. Going the extra step!

In the spirit of Valentine’s Day, let your customers know how much you appreciate them. Use these 3 tips to become a customer service superhero.

There are lists of things you should do in customer service but here’s a list of 4 things you should never do!

love your customers, show it, and they’ll love you back 10 fold. Provide great customer service & show love for your customers with these tips.

What happens if a crisis occurs? This story shows how you should NOT handle a customer service crisis.