customer expectations

How to Know if Customers are Happy with Your Support Service
As the Internet becomes the world’s largest marketplace and continues to largely replace traditional brick ...
knowledge base

Unlock Agent Potential by Using a Smart Knowledge Base
One of the most popular sayings in business, especially where the technology world is concerned, is the ...
customer experience

How is AI Impacting the Customer Experience?
While it may have seemed like something out of a science fiction movie just ten years ago, the reality is ...
B2B

3 Tips to Improve B2B Customer Retention
As a company that specializes in providing high quality B2B customer support software, we know firsthand how ...
automated systems

5 Signs a Company Needs New Customer Service Software
When a company wants to exists in a rapidly changing business landscape, one of your most important ...
Live Chat Support

How to See Success with a Live Chat Feature
As far as technological solutions that can rapidly help your business grow go, few are easier to implement ...
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