customer service

Are “Customer Support” and “Customer Service” the Same Thing?
A strong support infrastructure is critical for the growth of your B2B organization. Not only will it improve ...
proactive customer service

Why Proactive Messaging is Important in Customer Service Personalization
Your B2B organization must stay up-to-date on customer support trends if you want to remain competitive in ...
business goals

3 Customer Service Challenges Preventing a Company From Accomplishing Their Goals
As a B2B organization, your success relies heavily on the support you provide users of you product. That’s ...
employee satsifaction

How Creating a Better Employee Experience Translates Into Happier External Customers
The connection between high-quality customer service and continued success is well understood by businesses ...
personalization

Streamlining Contextual Support for an Agent is Key to Quick and Personalized Support
B2B organizations wanting to retain clients not only need a high-quality product, they also need fast, ...
customer expectations

The Challenges that Come With Digital Transformation
The way we communicate, entertain ourselves, and conduct business has all changed over the last 20 years. ...
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