By utilizing self-service, B2Bs get better functionality out of multiple departments. Learn which departments can take advantage of self service.

Provide a self-service customer support center and give your clients access to tools and resources. Here are the features your self-service needs to include.

Using software for B2B customer support in order to enhance client communication is key. Read here to see how the right communication can be beneficial.

B2B technology company customer support solutions can help automate your overall customer experience. Read here to see how automation can help your business.

Your data storage vendor should have basic security certifications to go with your cloud based customer support software. Learn more about both here.

Your customizable customer support software allows you to access data from the cloud, but security is always a question. Learn more about cloud security here.

Your secure customer support solutions should include a network intrusion detection system. Read here to see why this system is so important.

The importance of providing secure customer support solutions is monumental. Here’s why data encryption is the first step, and why passwords aren’t enough.

With cloud based customer support software, your customer data can be accessed more securely. Here’s how to stop battling customer data leaks.

HTTPS should be the basis of all customizable customer support software offerings. Read here to see why customer data security begins with HTTPS.