Choosing a cloud-based customer support solution with secure customer data storage shouldn’t be a difficult decision. Companies should take a long look at each of the providers they are considering and make a list of pros and cons. Opting for the cheapest solution is never a good idea, but you also have to keep cost in consideration.
One of the most important things to consider when selecting a cloud-based customer support solution is the security certifications they have. There are several laws and regulations in place that require particular certifications, but there’s also no harm in having others on top of them. Here are some of the main security certifications you should look for in a customer support solution’s cloud hosting to boost your security.
The PCI Security Council sets strict standards when it comes to PCI compliance. Some cloud storage providers drive their security program to just meet the minimum requirements. The best providers will see PCI compliance as the overall outcome of their own practices. This simply means the provider’s solutions as a whole all leads to PCI compliance and better protected customer data as a result.
HIPAA compliance regulations are increasing every year. Cloud storage providers have to constantly update their security solutions in order to keep up with the regulations, so it’s important to choose a provider that is proactive in this regard. Not only will the best provider work with the customizable customer support software you have in place, but it will also provide an added layer of security to ensure all of your customer data is secure. HIPAA audits can be stressful and intimidating, but you can rest a little easier when you know your cloud storage provider is top notch.
General Data Protection Regulation (GDPR) compliance is often overlooked, but is still important. GDPR compliance focuses on data protection for European Union organizations with particular workloads and applications. Companies with customers worldwide should strongly consider a cloud storage provider that is GDPR compliant.
When you chose your customizable customer support software, you likely tailored it to meet your specific needs. Customer support software vendors have many different certifications, and some of them may not even apply to your industry. Becoming familiar with various certifications, and the levels of those certifications, will help you determine whether you are investing in the best secure customer support solutions.
PhaseWare teams up with only the best customer data storage providers to work in conjunction with our cloud based customer support software. Security and organizational efficiency are the key components of how we do business, and we don’t cut corners when it comes to either. Be sure to contact us to learn more about our solution and the secure cloud hosting features that we offer.