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Software Industry

All the features software companies need in a fully configurable solution.

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The software industry requires several features as part of their customer support system. PhaseWare offers a wide array of features that software companies find especially useful.
See our list of these features below.

Top Features

Configurability

Configurable

Configure the software as your business requires to specifically meet your needs and provide top notch customer satisfaction.

Speed

Speed

Customer support set up that is faster than its users to keep pace with their needs and give your team the leg-up on incoming tickets.

e-mail integration

E-Mail Integration

PhaseWare can turn your inbox into a task-tracking system by creating tickets via E-mail. If you turn the incident creation on, the system will attempt to either create a new incident or update an existing one each time a message arrives in the system inbox. Software companies require constant support for email integration. With PhaseWare, you can have that.

Billing & SLA Support

With the Tracker product suite you can configure SLA’s and set up an unlimited number of support packages. Service measurement reports are available to you out-of-the-box and can be configured using a set of tools that will help the reports meet your organizations specific needs.

Billing and SLA
Screen Designer

Screen Designer & Integrations

Meet your specific company needs by utilizing our Screen Designer product. This simple tool gives you the ability to configure the layout of our application’s screens. Not enough? Integrations allow you to connect your systems with the PhaseWare system via APIs which provide the linkage to the required data or subroutines from outside databases or programs.

Visual WorkFlows

WorkFlows

With PhaseWare's Visual Workflows you are able to drag and drop your workflow into perfection, creating a well-oiled machine.

Ticket Tracking

Tracking

Track and organize your customers’ individual contacts to provide a streamlined flow of service between their tickets.

Learn more about PhaseWare

If you think PhaseWare would be a good fit for your company or organization, please feel free to contact us. A friendly member of our team is only a click away.

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SOLUTIONS
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  • SSC Mobile
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