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Stop Customer Service Issues before They Start

By Hoyt Mann

Being proactive in any aspect of life, especially customer service, is a fast track to success.

Stop Customer Service Issues before They Start Read More

CRM: Romancing Your Customers

By Hoyt Mann

Just like new relationships, you need to take some risks to gain the rewards in customer service. Read how in today’s PhaseWare Files.

CRM: Romancing Your Customers Read More

A Little Optimism Goes A Long Way in Customer Service

By Hoyt Mann

Not everything is going to be perfect, but seeing the glass 1/2 full can really improve work flow and customer service.

A Little Optimism Goes A Long Way in Customer Service Read More

Customer Service Stare Down

By Hoyt Mann

What customer service lessons can we learn from Liam Neeson’s, The Grey?

Customer Service Stare Down Read More

How Social Are You, Really?

By Hoyt Mann

Social media is an amazing tool to grow and improve your business. Interact & provide excellent customer service & customer support.

How Social Are You, Really? Read More

Don’t Under-Appreciate Great Customer Service

By Hoyt Mann

We usually hear of horrible customer service experiences, but what about good ones? Customer service reprs are under-appreciated most

Don’t Under-Appreciate Great Customer Service Read More

Top 10 Things Customers Want from You

By Hoyt Mann

Top 10 ways to keep your customers, provide amazing customer service and gaining new clients.

Top 10 Things Customers Want from You Read More

Customers, Don’t Complain. Do Something!

By Hoyt Mann

Customers shouldn’t just complain, they need to be assertive and demand excellent customer service & that customer service reps are held accountable.

Customers, Don’t Complain. Do Something! Read More

Customer Service: The Art of Being Able to Admit Your Mistakes

By Hoyt Mann

We’ve heard “the customer is always right” and working in customer service, you know that’s not true. However, the customer is not always wrong!

Customer Service: The Art of Being Able to Admit Your Mistakes Read More

Do-It-Yourself Customer Service?

By Hoyt Mann

How to save your customer service representatives & customers some potential frustration.

Do-It-Yourself Customer Service? Read More

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