I have always been a pretty optimistic person: the “glass is half-full” and all of that. I set my goals high and if I don’t achieve them, it’s just a learning experience. Plenty of people have told me that setting such high goals, staying positive and having a silver lining to all negative things is harmful. Aren’t I just setting myself up for failure and disappointment?
Dana Lightman, Ph.D., has found that optimism increases sales, productivity, and accountability. If you have confidence and self-awareness, having an optimistic attitude will allow you to recognize and redirect unproductive reactions. No one wants a â€œDebbie Downerâ€ in the office; negativity fosters negative attitudes in others, why not have a positive work environment and improve your customer service?
If you are a manager, teach yourself to be optimistic if you aren’t already. Having a negative and pessimistic attitude can put a huge damper on your work-force. Imagine everyday your boss comes in, sees an issue and â€œflips outâ€ about it. They just know it’s going to fail and there’s no solution. That doesn’t make anyone feel good about the work they’re doing. If you use every â€œnegative incidentâ€ and use it as a learning experience and put a â€œglass-half-fullâ€ spin to it, everyone benefits and hopefully learns from the issue. Ms. Lightman said, â€œBy teaching and fostering optimism in the workplace, you help your employees tap into and use their full potential as you unleash your own capacity for success.â€ I couldn’t think of a better way to say it.
Why do or do you not think a positive environment is good for work? Does it improve customer service?