SLA management
Necessary Features B2B Customer Service Software Should Have
Your B2B customer support tools need to provide clients with a number of channels to obtain the information ...
visual workflow
Using Visual WorkFlows
As an organization, you have unique business practices that can't be served by off-the-shelf customer support ...
event engine
Pump up your customer support with the automation advantage
The secret to providing big-company customer support with a small-company budget is to become nimble. If your ...
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