Service Level Agreement

How to Create a Service Level Agreement (SLA)
Hopefully this is not a step you missed when you set up your business, but I can see where, in the excitement ...
B2B

Why Your B2B’s Love to Live Chat
If you’re a company which deals, at least partially, in business-to-business relationships, then you know how ...
PhaseWare

Completing the Picture: E-Mail Evolved for Mortgage Companies
Tracking your company’s response times, contact points, and input levels are a few ways to determine the ...
PhaseWare

10 Buying Tips for Issue Tracking Software
Your issue tracking software is the primary platform through which your customers will interface with your ...
customer service

What Does Exceptional Customer Service Look Like?
Truly great customer service requires a lot of forethought, planning, and patience. The arena of supporting ...
customer service

Why PhaseWare is Better for B2B Technology Companies than Salesforce
When faced with selecting a B2B customer support software system, it’s easy to immediately think of “the big ...
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