multichannel

Top 3 Tips for Click-to-Chat
Providing your customers with a Click-to-Chat channel is quickly becoming one of the favored ways to receive ...
multichannel

What's "Omnichannel" Customer Service?
As a writer, certain topics related to words and language tend to catch my eye. As a marketer, it typically ...
multichannel

Tips for Implementing Multichannel Customer Service Strategies
multichannel

Best-in-Class for Multichannel Customer Service and Support
In PhaseWare’s recently announced new eBook—It’s a Mad, Mad, Mad Multichannel World—you’ll find some ...
multichannel

New eBook: PhaseWare on Multichannel Customer Service and Support
Last week, The PhaseWare Files discussed Holistic Customer Service: Keeping Up With Multichannel Growth. ...
multichannel

Holistic Customer Service: Keeping Up With Multi-channel Growth
Taking care of the customer on multiple levels (i.e. phone, e-mail, web) A while back now, multi-channel ...
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