quality customer service

The Differences Between the Terms “Customer Success”, “Customer Service” and “Help Desk”
If your business success depends on the type of customer support you provide, it’s important you stay ...
help desk management

Service Desk or Help Desk: Which Is Best For You?
One of the biggest debates and sources of confusion when it comes to IT support in businesses is the ...
help desk management

PhaseWare's Tracker a FrontRunner For Help Desk Software - Software Advice.
Software Advice recently published their list of the best Help Desk Software for 2017. We are excited to ...
Service Level Agreement

How to Create a Service Level Agreement (SLA)
Hopefully this is not a step you missed when you set up your business, but I can see where, in the excitement ...
help desk management

Helping Your Help Desk
Sometimes, the best thing you can give to your customer is high-level, wow-worthy customer service. With a ...
help desk

Help Desk Software Features You Need
When it comes to Help Desk software, your company/organization should be looking into solutions that are ...
All posts