rewards and recognition
Customer Service R&R: Metrics and Rewards & Recognition
  90%           (of) Employees say customer experience is very important or critical in their company's ...
customer service
The First Element of Great Customer Service: Your People
Back in November we published what turned out to be a rather popular blog entry: The Three Basic Elements of ...
customer service
Absolute Top 2 Requirements for an Outstanding Customer Experience
This is a "reprint" of a blog post from about 2 years ago. It is one of our most popular, so I wanted to run ...
customer service
Randstad's Secret Weapon for Business Success: Company Culture
  Randstad is a provider of HR and staffing resources so they like to understand what makes employees tick. ...
employee retention
How to Train Employees in Customer Service: Whips Not Required
When a new employee is hired, you don’t just hand them a name tag, show them their work space, and say, “Good ...
customer support
Creating Blockbuster Customer Experiences Create a Blockbuster Support Agent Experience. Step 3: Data Use
Your agents are excited; they will get a new system that they helped choose. Your legacy systems are all ...
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