knowledge base

The Importance of an Internal Knowledge Base and Training for Agents
One of the most important things a company can do to help its customer service department continually grow, ...
customer support management

Providing Customer Support Agents with the Keys to Success
The goal of your support team is to provide the very best customer experience possible. But who’s supporting ...
customer support management

Is Your Outdated Customer Support Management Software Turning Customers Away?
When we have an extremely positive customer support experience, we remember it. Sometimes, we even brag about ...
ticketing

Trimming Your Ticket Times
Timing is everything. As you watch the Olympics this year, take into account the constant state of ...
customer support desk

Instant Solution for Customers
No one likes to be bounced around from place to place when contacting customer support. It is important that ...
GetApp.com

News Release: PhaseWare makes GetApp.com Top 20!
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