knowledge base

How to Utilize Customer Support Agents to Provide Content-Rich Support
B2B organizations that want to stay ahead of the pack need to take measures to enhance their customer support ...
internal communication

Help Your Customer Support Agents Avoid Common Frustrations
A big challenge for any support department is maintaining high employee retention. Doing so is important, as ...
customer experience

How Customer Support Agents Can Solve Problems Instead of Causing More Problems
The customer experience a company provides their client base plays a major role in their future success and ...
personalization

Streamlining Contextual Support for an Agent is Key to Quick and Personalized Support
B2B organizations wanting to retain clients not only need a high-quality product, they also need fast, ...
knowledge base

The Importance of an Internal Knowledge Base and Training for Agents
One of the most important things a company can do to help its customer service department continually grow, ...
customer support management

Providing Customer Support Agents with the Keys to Success
The goal of your support team is to provide the very best customer experience possible. But who’s supporting ...
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