customer service experience
Chatbots vs Live Agents - Which is Better?
The customer support industry has undergone massive changes in the past twenty years. With more business ...
customer support agents
How B2B Customer Support Agents are Impacted by AI
B2B organizations are beginning to fully understand the power of artificial intelligence and incorporate it ...
customer support agents
3 Reasons Why Collaboration is Key When Humans Work with Chatbots
The advancement of chatbots that use artificial intelligence have allowed the customer support industry to ...
customer support agents
How Artificial Intelligence Can Support Your Agents
Customer service standards have risen dramatically over the past decade. As a B2B organization, you must ...
customer support. automation
The Benefits of Leveraging Natural Language Processing in Customer Support
In the high-demand support environment of a B2B organization, your team needs to utilize technology to aid in ...
knowledge base
How to Utilize Customer Support Agents to Provide Content-Rich Support
B2B organizations that want to stay ahead of the pack need to take measures to enhance their customer support ...
All posts