personalization

Streamlining Contextual Support for an Agent is Key to Quick and Personalized Support
B2B organizations wanting to retain clients not only need a high-quality product, they also need fast, ...
knowledge base

The Importance of an Internal Knowledge Base and Training for Agents
One of the most important things a company can do to help its customer service department continually grow, ...
customer support management

Providing Customer Support Agents with the Keys to Success
The goal of your support team is to provide the very best customer experience possible. But who’s supporting ...
quality customer service

Three Major Elements of Customer Support
Customer support can be a complicated endeavor. However, it does not have to be. In a nutshell, customer ...
customer support

Warning: The Scariest Support Blog You’ll Ever Read
With Halloween around the corner, we thought we would take a look at some of the most frightening monsters ...
training

5 Tips for Training Customer Support Agents
A customer support agent is one of the most important positions in any small to mid-sized B2B business. Why, ...
All posts