security

5 Tips for Customer Support Security
Every organization is at risk of going through a data security breach at any time. Whether it’s a retail ...
customer support

How Can You Become a Customer Support Superstar in 2018
Goal setting is common for any business in the beginning of a new year. No matter what financial or other ...
automation

How Automated Alerts Can Help Your Agents Help Your Customers
Understanding what a customer needs and expects is much easier than actually delivering and meeting those ...
customer support

How to Tell if Your Support Initiatives are Working
Your business likely has good intentions when it comes to customer support initiatives. However, sometimes it ...
customer support

Making Customer Data Valuable for Your Business
Having access to customer insights is extremely valuable for businesses. The more data you can obtain, the ...
secure customer support

3 Ways to Improve Support Efficiency
One of the key components of a successful customer support department is efficiency. Businesses placing a ...
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