customer service
First Call Resolution: It's Not Just for the Phones
First call resolution (FCR) is one of the key metrics that companies use to judge their success and guide the ...
workflows
Customer Support Organization?
There are a ton of elements involved when attempting to grow the ideal customer support environment for your ...
customer service
How To Improve Customer Service
Improving your customer service can only mean one thing: improving your overall business. Giving your ...
customer service
Ticket Templates and Why You Need Them
Even if your business is just starting out, providing your team with a proper system of ticket tracking ...
customer service
Energizing Your Workplace
The daily grind takes its toll on everyone. Even the most dedicated employees can have a tough time staying ...
customer service
Invest In The Right Customer Service Software
The best way to save money is to spend it. Investing your money in the right product can make all the ...
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