customer service trends
Are There Trends in Your Company’s Customer Service Data?
As a B2B organization, you need to ensure you’re providing the very best customer experience to your clients. ...
customer service trends
Customer Service Trends to Look Out for in 2019
Every year, customer support technology seems to grow by leaps and bounds. This makes sense given that ...
customer service trends
Customer Support Trends for 2017 Part 2
In the first part of this short series, we talked about two of the biggest ticket items to require attention ...
customer service trends
Customer Service Trend: Video Production
In the customer service community, there are a lot of trends I have talked about—social media, feedback ...
customer service trends
Social Media as a Customer Service Tool?
We all have used (or should be using) social media as another tool to connect with our customers. They love ...
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