workflow

How to Create the Right Workflow in a Customer Service Department
In today’s fast paced and highly demanding business environment, creating an efficient workflow, one with ...
customer service tools

What Should Your Next Customer Service Report Include?
When your support operation seems to be running smoothly, it’s easy to forget about the information available ...
customer service

Energizing Your Workplace
The daily grind takes its toll on everyone. Even the most dedicated employees can have a tough time staying ...
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