workflow

How to Create the Right Workflow in a Customer Service Department
In today’s fast paced and highly demanding business environment, creating an efficient workflow, one with ...
customer expectations

How to Handle Customer Expectations
Providing a consistent customer support experience is crucial for continued success, even for B2B entities. ...
customer service tips

Don’t Fall for These Common Customer Service Mistakes
When it comes to the support you provide your customers, there’s no room for mistakes. Your client base is ...
visual data

Creating the Best Customer Service Support With Visual Data Reporting
In recent years, visual data has become an increasingly popular way to convey information. This is why ...
B2B

The PhaseWare Factor
Customer service software is a must-have to run a successful business on the market today. The necessity of ...
customer service

Scaling Up: How to Navigate Company Growth
Inevitably as your company becomes more and more successful, it will result in more and more inquires for ...
All posts