self service

How to Provide the Best Customer Service Experience in a SaaS Company
Your SaaS company may be providing the highest quality software to your client base. However, if you don’t ...
first call resolution

First-Call Resolution (FCR): Customer Service Super Metric
When it comes to customer support metrics, first-call resolution (FCR) stands out because it touches so many ...
customer service

What Can the Customer Service Industry Learn from Gandhi?
A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. ...
bullying

Standing Up for your Customer Service Reps
In a previous blog I briefly mentioned standing up for your customer service representatives if you’re a ...
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