customer service experience
Chatbots vs Live Agents - Which is Better?
The customer support industry has undergone massive changes in the past twenty years. With more business ...
self service
How to Provide the Best Customer Service Experience in a SaaS Company
Your SaaS company may be providing the highest quality software to your client base. However, if you don’t ...
first call resolution
First-Call Resolution (FCR): Customer Service Super Metric
When it comes to customer support metrics, first-call resolution (FCR) stands out because it touches so many ...
customer service
What Can the Customer Service Industry Learn from Gandhi?
A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. ...
bullying
Standing Up for your Customer Service Reps
In a previous blog I briefly mentioned standing up for your customer service representatives if you’re a ...
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