real time metrics

How AI Bots are Changing the Customer Support Landscape
The custom support process has come a long way in the last 20 years. Traditional phone or email support is no ...
self service

Why Customer Service is the Key Element in a Successful Company
Years ago, customer support was much simpler than it is now. When a customer had a problem with a product, ...
knowledge base

How to Make All the Pieces Fit in a Customer Service Puzzle
Your B2B organization is experiencing tremendous growth, which is something any business should be happy ...
business goals

3 Customer Service Challenges Preventing a Company From Accomplishing Their Goals
As a B2B organization, your success relies heavily on the support you provide users of you product. That’s ...
customer service efficiency

Customer Service Agents Will Work Differently with the Future of AI
The customer service landscape has changed dramatically in recent years. This is largely due to software ...
automated systems

3 Ways to Keep Personalization While Automating Customer Support
With so much of the business that is being conducted around the globe today being done over the internet, it ...
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