customer service automation
When Does The Human Need to Step in With Chatbots?
For many businesses, chatbots have become an essential tool in their customer support operation. Years ago, ...
customer experience
How Simple Automatic Answers Can Help in a Big Way
The customer experience a B2B organization provides has a big impact on their client retention and business ...
real time metrics
How AI Bots are Changing the Customer Support Landscape
The custom support process has come a long way in the last 20 years. Traditional phone or email support is no ...
self service
Why Customer Service is the Key Element in a Successful Company
Years ago, customer support was much simpler than it is now. When a customer had a problem with a product, ...
knowledge base
How to Make All the Pieces Fit in a Customer Service Puzzle
Your B2B organization is experiencing tremendous growth, which is something any business should be happy ...
business goals
3 Customer Service Challenges Preventing a Company From Accomplishing Their Goals
As a B2B organization, your success relies heavily on the support you provide users of you product. That’s ...
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