proactive customer support
3 Reasons to Boost Your Proactive Performance Monitoring
Traditionally, customer support relied on a reactive approach to answering a client’s questions. However, the ...
customer expectations
The Challenges that Come With Digital Transformation
The way we communicate, entertain ourselves, and conduct business has all changed over the last 20 years. ...
self service
5 Signs a Company Needs New Customer Service Software
When a company wants to exists in a rapidly changing business landscape, one of your most important ...
self service
What Self-Service Analytics Should Customer Service Departments Look At?
When trying to gauge whether your self-service infrastructure has actually been effectively implemented, it ...
customer service tools
What Should Your Next Customer Service Report Include?
When your support operation seems to be running smoothly, it’s easy to forget about the information available ...
customer service analytics
How Service Analytics Can Help You Grow
Businesses always want to grow, but some of them aren’t prepared for the growth when it happens. Service ...
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