customer service

Are “Customer Support” and “Customer Service” the Same Thing?
A strong support infrastructure is critical for the growth of your B2B organization. Not only will it improve ...
B2B

Understanding the Difference Between B2C and B2B Customer Service Interaction
Customer service shapes a consumer’s perspective of a product and business and plays a huge role in the ...
security

Why Creating Strong Passwords is Essential for Customer Data Security
Passwords can seem like an inconvenience at times, but the truth is they are some of the most important ...
customer service

How is Bad Service Hurting Your Business?
One reality every business faces is knowing a customer is more likely to share a bad experience with others ...
customer service

What Effect Does Efficient Customer Service Have On Your Bottom Line?
Every company wants to work efficiently, especially at the customer service level. Without the right tools ...
customer service

Five Fast Fixes for Slow Service
When customers are approaching your company for support in some way, there are a few factors that always come ...
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