customer service
Customer Service Trend: Power to the Customer
I have talked about customer support and customer service trends from 2011 and ones that will continue ...
customer support
What the Customer Service Industry Can Learn from the NFL
It seems like this NFL season I’m seeing more and more ridiculous calls by referees. I’m not sure if they ...
Customer Service Disaster in the Auto Shop
Everyone has had experiences with customer service whether good or bad. Your experience all depends on the ...
SQM Group
Customer Support Metrics 101: What's the Big Deal About First Call Resolution?
We know the definition. We know some ways to measure it. But why bother? Isn't this a lot of work?
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