customer service
First Call Resolution: It's Not Just for the Phones
First call resolution (FCR) is one of the key metrics that companies use to judge their success and guide the ...
customer service
Amazing Automation Applications
Automating your company systems can be a nice touch for your everyday work life. It’s often viewed as an ...
customer service
Reporting & Supporting: How to Be Proactive With Your Customer Service Software
From the beginning of consumerism, customers have always wanted the proper kind of care from the companies ...
B2B
The Importance of Omni-Channel Customer Support
Working in a B2B environment has a lot of positive opportunities for you and your company. B2B interactions ...
B2B
B2B Customer Care: Why Your Companies Love to Call
Your biggest customers, as a company, are always going to be other companies. They provide the heavy-hitting ...
customer experience
Caring About the Customer Service Experience
At PhaseWare’s Global HQ, the coffee maker is in Hoyt’s office. As a result, I often find myself engaged in ...
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