customer support
How to Pick the RIGHT Customer Service Product.
Customer service software: when you’ve seen one, you’ve seen ‘em all, right? Not so much. Here at PhaseWare, ...
SCRM
CRM for the Company on the Rise
In the early stages of building your company, most functions of the customer relationship management (CRM) ...
customer service
Customer Service: What’s the Point?
Traditionally speaking, customer service has been used to resolve customer concerns that come up after the ...
customer service
Improving Customer Support Agent Efficiency
The customer service department has two main objectives: speed and accuracy. The ability to provide the right ...
customer service
De-stressing Customer Service
Customer Relationship Management (CRM) is one of the most delicate departments in a company. It takes a lot ...
customer service
Getting Your Priorities Straight
Customer service, and a good customer relationship management (or CRM) system, is all about organization. In ...
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