omnichannel

The Best Ways to Incorporate Customer Support Personalization as a Business Grows
When your B2B organization was in its early stages, you probably had no issues providing personalized ...
knowledge base

The Best Ways to Handle High Ticket Volume in Customer Service
Healthy resolution times are a defining characteristic of an effective support team. It’s also something ...
knowledge base

Understanding the Usefulness of a Customer Knowledge Base
As a B2B organization, it’s important you take strides to increase the level of customer support you provide ...
personalization

Streamlining Contextual Support for an Agent is Key to Quick and Personalized Support
B2B organizations wanting to retain clients not only need a high-quality product, they also need fast, ...
live chat

Which Chat Support Model is Best for Your Company?
As a B2B organization, it’s important you offer your clients multiple channels for finding solutions to their ...
proactive customer service

Use Customer Data to Provide Proactive Customer Service
Support service is no longer about only handling issues when the customer reaches out to the company. It’s ...
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