best-in-class
MSN 2012 Customer Service Halls of Fame and Shame: The Breakdown
                            Hall of Fame Company Excellent Rating (%) 1. Amazon 53.5 2. Google 43.8 3. Apple ...
career
Finding the Perfect Fit for Your Customer Service Department.
Customer service seems to have an incredibly high turnover rate, especially at the places I have worked.  I ...
customer service
Improve Customer Service Through Unhappy Customers
“Your most unhappy customers are your greatest source of learning.” -Bill Gates
brand recognition
How Social Media Will Improve Your Business
How do you gain customers? Different types of marketing (inbound, outbound, etc), advertisements, cold ...
customer experience
Customer Service: It's All About the Experience
Customer service can be frustrating to say the least.  I’ve said before, customer service should be as fun as ...
customer service
Customer Service Trend: Power to the Customer
I have talked about customer support and customer service trends from 2011 and ones that will continue ...
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