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knowledge base

It’s Time to Move From the Traditional Inbox to Customer Support Software
The reputation of your B2B organization has a lot to do with the quality of customer support you provide. But ...
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knowledge base

A Self-Service Channel Should Constantly Change With the Company
If your B2B organization has integrated a self-service portal into your support operation, you have a ...
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customer service trends

Are There Trends in Your Company’s Customer Service Data?
As a B2B organization, you need to ensure you’re providing the very best customer experience to your clients. ...
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customer service

Are “Customer Support” and “Customer Service” the Same Thing?
A strong support infrastructure is critical for the growth of your B2B organization. Not only will it improve ...
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proactive customer service

Why Proactive Messaging is Important in Customer Service Personalization
Your B2B organization must stay up-to-date on customer support trends if you want to remain competitive in ...
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customer expectations

The Challenges that Come With Digital Transformation
The way we communicate, entertain ourselves, and conduct business has all changed over the last 20 years. ...
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