knowledge base

It’s Time to Move From the Traditional Inbox to Customer Support Software
The reputation of your B2B organization has a lot to do with the quality of customer support you provide. But ...
knowledge base

A Self-Service Channel Should Constantly Change With the Company
If your B2B organization has integrated a self-service portal into your support operation, you have a ...
customer service trends

Are There Trends in Your Company’s Customer Service Data?
As a B2B organization, you need to ensure you’re providing the very best customer experience to your clients. ...
customer service

Are “Customer Support” and “Customer Service” the Same Thing?
A strong support infrastructure is critical for the growth of your B2B organization. Not only will it improve ...
proactive customer service

Why Proactive Messaging is Important in Customer Service Personalization
Your B2B organization must stay up-to-date on customer support trends if you want to remain competitive in ...
customer expectations

The Challenges that Come With Digital Transformation
The way we communicate, entertain ourselves, and conduct business has all changed over the last 20 years. ...
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