internal communication

Successful Collaboration Across Departments is Key to Great Customer Support
Maintaining a good business reputation is critical for the ongoing success of your B2B organization. One of ...
self service

How to Overcome Poor Customer Support
As a B2B organization, your continued success depends on the quality of support you provide your clients. ...
knowledge base

5 Tips to Have an Effective Self-Service Portal
The evolution of support technology has drastically raised the bar when it comes to customer experience. ...
knowledge base

It’s Time to Move From the Traditional Inbox to Customer Support Software
The reputation of your B2B organization has a lot to do with the quality of customer support you provide. But ...
knowledge base

A Self-Service Channel Should Constantly Change With the Company
If your B2B organization has integrated a self-service portal into your support operation, you have a ...
customer service trends

Are There Trends in Your Company’s Customer Service Data?
As a B2B organization, you need to ensure you’re providing the very best customer experience to your clients. ...
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