Live Chat is like email on steroids or a phone call using text. Using Live Chat for customer service can be both rewarding and a huge hassle.

There are a lot of different views on what outstanding customer service actually looks like. Here are 5 criteria which will help you provide the best

Your customer service solution should cater to you. With PhaseWare’s scalable software, your company will have a partner for life.

The way you report can change the way your business runs. PhaseWare has the tools you need to make the most of your reports!

What good is a pile of information without a way to organize it all? The necessity of a heavy-hitting search bar cannot be overstated.

Customer retention is imperative to a successful business. Read through for the best tips on keeping your customers for life!

Resolving the call on the first try can make all the difference in the world. But how do you accomplish it? CRM and a good knowledge base.

Customer service software needs to be as agile and multi-functional as you are. Choose wisely, not quickly!

Capterra said it best! Here’s why PhaseWare is your best bet for creating the ideal self-service option.

Customers want it quickly correctly, and simply. You can give them that, and PhaseWare can help!