Customer service may not be quite what you think. Read our blog to find out more and get a free download!

Customer satisfaction is as simple as having the right mindset. Read PhaseWare’s blog to learn more about how employee mindset can improve your customer service.

Want to become an expert in customer feedback? PhaseWare wants you to, too. Read our blog to learn more about the topic and get a free guide.

What does the customer want? The answer is simple, really. Be smart, be quick, be right. Read our blog to learn more about excellent phone support.

Changing your perspective could change your whole company. Here’s how to provide the customer service your buyers really want.

Your customer’s desire for knowledge has been steadily growing through the years and it is on the shoulders of service providers to meet the rising demand.

Big customers are a big deal and they should be treated as such. Here’s what B2B’s mean for your company.

How do you unwind the daily grind? Here’s a few tips to making a smoother, more efficient workday and improving your customer support agent efficiency..

What does a B2B relationship need? Same as any realtionship, really. Security, consistency, and satisfaction.

There’s nothing better than getting it right the first time. Especially when it comes to first call resolution. Take a look to learn more.