complaint handling

Using Complaint Management to Improve Your Services
Any designer or developer will tell you: despite the painstaking work they put into ensuring a great ...
customer self-service

The Self-Service Secret to Customer Satisfaction
If stories about companies like Amazon or Zappos are any indication, outstanding customer service doesn’t go ...
automated systems

Why Should You Automate Your Regulatory Compliance Management?
Automation is chiefly about making laborious tasks happen all by themselves, and because of that, it lends ...
customer issue tracking

Issue Tracking: Why Automation is Key
Someone used to examine a letter you mailed through the United States Postal Service every step of the way. ...
b2b customer support software

Why B2B Customer Support Software Is a Must For High Tech Companies
The world of B2B customer support has changed dramatically over the last few years. Gone are the days when ...
customer support

How To Get More Out of Your Customer Support Team
Your customer support team is at the forefront of you customers' experience. Their day-to-day tasks keep your ...
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