multichannel support

How to Provide the Best Multichannel Support
Your customers have busy lives, so offering a variety of support channels is essential today. The one thing ...
customer support

3 Ways to Improve Support Efficiency
One of the key components of a successful customer support department is efficiency. Businesses placing a ...
customer satisfaction

The Why and How of Measuring Customer Satisfaction
When you think about customer satisfaction, it seems like it should be pretty cut and dry. Either a customer ...
live chat

Streamlining Your Live Chat
Offering a live chat feature to your customers is one of the best investments you can make. Many customers ...
customer service

What Effect Does Efficient Customer Service Have On Your Bottom Line?
Every company wants to work efficiently, especially at the customer service level. Without the right tools ...
issue tracking

How Are Untracked Issues Hurting Your Reputation?
Having and keeping a good reputation at your business is one of the best attributes you can have. When ...
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