b2b customer support software

Necessary Features B2B Customer Service Software Should Have
Your B2B customer support tools need to provide clients with a number of channels to obtain the information ...
quality customer service

The Differences Between the Terms “Customer Success”, “Customer Service” and “Help Desk”
If your business success depends on the type of customer support you provide, it’s important you stay ...
live chat

Which Chat Support Model is Best for Your Company?
As a B2B organization, it’s important you offer your clients multiple channels for finding solutions to their ...
proactive customer service

Use Customer Data to Provide Proactive Customer Service
Support service is no longer about only handling issues when the customer reaches out to the company. It’s ...
customer relationship

Why the Customer Relationship is Just as Important as the Product
Sure, as a B2B entity, the quality of your product is fundamental to your success. However, a healthy ...
improve customer service

Which Questions Can You Ask Customers to Improve Your Customer Support?
As a B2B organization, client feedback is crucial for continued growth. It’s especially important in the ...
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