knowledge base

It’s Time to Move From the Traditional Inbox to Customer Support Software
The reputation of your B2B organization has a lot to do with the quality of customer support you provide. But ...
knowledge base

Understanding the Usefulness of a Customer Knowledge Base
As a B2B organization, it’s important you take strides to increase the level of customer support you provide ...
knowledge base

A Self-Service Channel Should Constantly Change With the Company
If your B2B organization has integrated a self-service portal into your support operation, you have a ...
omnichannel

3 Ways to Know if an Omnichannel Customer Service is Right For Your Company
If you’re in the customer service industry, you’re probably aware of omnichannel support. Many companies are ...
customer service trends

Are There Trends in Your Company’s Customer Service Data?
As a B2B organization, you need to ensure you’re providing the very best customer experience to your clients. ...
customer experience

How Customer Support Agents Can Solve Problems Instead of Causing More Problems
The customer experience a company provides their client base plays a major role in their future success and ...
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