internal communication

How to Prevent a Silo Mentality Within Your Company
As the overall business landscape, and especially the online one, becomes more competitive, the customer ...
customer service automation

3 Ways to Keep Personalization While Automating Customer Support
With so much of the business that is being conducted around the globe today being done over the internet, it ...
customer feedback

How to Collect Useful Customer Feedback
This may seem like a point that should not need to be repeated, but it is one that businesses often seem to ...
customer support technology

Why Customer Success is Important in SaaS Companies
A relatively new industry that has sprung up over the last couple of years is the SaaS, or Software as a ...
ticket deflection

Why Customer Service Teams Should Use Ticket Deflection and Routing
As anyone who works in customer service can tell you, it is not uncommon to be asked questions that are ...
Live Chat Support

Surviving the Holiday Season with Live Chat Support
As the holiday season draws closer – or is it already here, who can tell anymore - , shoppers all over the ...
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