Service Level Agreement

Why Service Level Agreements Matter
A Service Level Agreement (SLA) is essentially a promise a service provider makes to a client, which ...
support channels

Is Having Too Many Support Channels Confusing Your Customers?
Giving your customers options when it comes to customer support is usually a good thing. However, too many ...
ticket tracking

How to Clear Your Ticket Backlog
Ticket backlogs can happen with any customer service department for a variety of reasons. The tickets could ...
customer support

How Can You Become a Customer Support Superstar in 2018
Goal setting is common for any business in the beginning of a new year. No matter what financial or other ...
self service

Improve Your Self Service Portal with an Integrated Knowledge Base
If you already have a self service portal incorporated into your business, then you know how valuable it can ...
self service

The Surprising Benefits of Self Service for Your Whole Business
Your customer service agents likely appreciate self service support tools, since it reduces the volume of ...
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