communication in customer service

Effective Communication is Crucial in Customer Service
In an age where social media is the preferred medium of communication for both businesses and private ...
knowledge base

The Benefits of Knowledge Base Articles in Live Chat
In recent years, software innovations have revolutionized the way customer solutions are provided. This has ...
customer support metrics

3 Misleading Customer Support Metrics
Examining your customer support metrics is essential when trying to provide the very best experience for your ...
B2B

What Do B2B Customer Support Companies Need to Stay Ahead of the Competition?
In the past, it was enough for a business to offer a quality product at a reasonable price in order to stay ...
ticketing system

How to Create a Smooth Ticketing Process
In a perfect world, your support team would be able to resolve every customer issue during the initial ...
customer support agents

Providing Customer Support Agents with the Keys to Success
The goal of your support team is to provide the very best customer experience possible. But who’s supporting ...
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