Customer Support Blog by PhaseWare

internal communication

As the overall business landscape, and especially the online one, becomes more competitive, the customer ...

customer service automation

With so much of the business that is being conducted around the globe today being done over the internet, it ...

customer feedback

This may seem like a point that should not need to be repeated, but it is one that businesses often seem to ...

customer support technology

A relatively new industry that has sprung up over the last couple of years is the SaaS, or Software as a ...

ticket deflection

As anyone who works in customer service can tell you, it is not uncommon to be asked questions that are ...

Live Chat Support

As the holiday season draws closer – or is it already here, who can tell anymore - , shoppers all over the ...

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Customer Support & Excellence Blog