live chat

The Benefits of Live Chat with an Integrated Knowledge Base
Integrating your knowledge base with a live chat feature can benefit your business in a variety of ways. As ...
help desk management

Service Desk or Help Desk: Which Is Best For You?
One of the biggest debates and sources of confusion when it comes to IT support in businesses is the ...
b2b customer support software

B2B Customer Support’s 3 Biggest Challenges
Every business faces unique challenges when it comes to customer support. However, the challenges experienced ...
live chat

The Benefits of Live Chat Over Phone Support
In the past, if a customer had a question or problem with a product or service, phone support was their only ...
automation

Issue Tracking: Why Automation is Key
Someone used to examine a letter you mailed through the United States Postal Service every step of the way. ...
ticket escalation

How to Improve Your Ticket Escalation Process
Your company’s customer service department likely has tiers and different departments. It’s an admission: ...
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