Customer Support Blog by PhaseWare

communication in customer service

In an age where social media is the preferred medium of communication for both businesses and private ...

knowledge base

In recent years, software innovations have revolutionized the way customer solutions are provided. This has ...

customer support metrics

Examining your customer support metrics is essential when trying to provide the very best experience for your ...

B2B

In the past, it was enough for a business to offer a quality product at a reasonable price in order to stay ...

ticketing system

In a perfect world, your support team would be able to resolve every customer issue during the initial ...

customer support agents

The goal of your support team is to provide the very best customer experience possible. But who’s supporting ...

All posts Next

Customer Support & Excellence Blog