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Customer Support & Excellence Blog

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customer community

How Community Engagement can be Encouraged by a Self-Service Portal
Social media allows businesses of all types to expand their reach and actively engage the consumer community ...
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proactive customer support

Are You Providing Proactive Support to Increase Customer Satisfaction?
Are you only providing support to your B2B client base when an issue arises and they reach out to you for ...
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customer service trends

Customer Service Trends to Look Out for in 2019
Every year, customer support technology seems to grow by leaps and bounds. This makes sense given that ...
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b2b customer support software

Necessary Features B2B Customer Service Software Should Have
Your B2B customer support tools need to provide clients with a number of channels to obtain the information ...
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quality customer service

The Differences Between the Terms “Customer Success”, “Customer Service” and “Help Desk”
If your business success depends on the type of customer support you provide, it’s important you stay ...
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live chat

Which Chat Support Model is Best for Your Company?
As a B2B organization, it’s important you offer your clients multiple channels for finding solutions to their ...
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