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Enabling Your Customers

The classic definition of a consumer may bring up images of a buyer at the checkout, using your product, or chatting with a representative about sales or service matters. This is the general image with which companies work to provide faster, better services for their target market. But what if this is not the real portrayal of your buyers?

Posted by Hallie Dunn on Mon, Dec 05, 2016 @ 12:30 PM
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Peak Performance in the Workplace

The ideal for every company is to achieve the peak level of performance every single day of the week. This plan is a lofty goal, but it is workable with the right tools, team and tenacity. The steps involved are a never ending sort of goal, with a series of backup plans and company indicators that must be set in place to keep your business on track. Here are the top five features to provide for your team in order to ensure that you will be achieving that perfect performance level every day.

Posted by Hallie Dunn on Fri, Dec 02, 2016 @ 12:30 PM
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Going the Distance with Tracker Mobile

How far can your customer service software solution take you? With PhaseWare’s latest release of Tracker Mobile, your software can go anywhere your smartphone can go.

Posted by Hallie Dunn on Wed, Nov 30, 2016 @ 12:30 PM
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The Power of Live Chat

Building the best customer service environment for your employees to work in and your customers to interact with is a matter of covering all your bases without compromising the quality of service. If you have worked hard to create the kind of service system that will respond to customers and take care of them reliably, what is the next best step to continue the trend of improvement?

Posted by Hallie Dunn on Mon, Nov 28, 2016 @ 12:30 PM
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CRM for the Company on the Rise

In the early stages of building your company, most functions of the customer relationship management (CRM) system are viable to be handled directly by agents and employees. It creates a more personal environment, so that customers feel involved and cared for by your team.

Posted by Hallie Dunn on Mon, Nov 21, 2016 @ 12:30 PM
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On-Site A-La-Carte: the Versatility of PhaseWare

There are two ways to procure software solutions for your company’s customer service needs: a cloud based solution hosted at the site of the software provider, or an on-site option installed on campus at your business headquarters. The differences between these two options can be quite polarizing.

Posted by Hallie Dunn on Fri, Nov 18, 2016 @ 01:30 PM
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