Of all the customer service channels, providing your customer with over-the-phone support has the potential to be the most harrowing or the most helpful experience for your representatives and your customers. According to the 2015 U.K. State of Multichannel Customer Service Report by Microsoft, reaching out over the phone is still the second most popular route for customers to seek assistance, despite the rise in available web-based support. Read on to get the best methods providing phone support and keep those experiences helpful.
You are a stellar business owner. You provide everything your customers need, and you provide everything your employees need. But once your outstanding performance has led your business to grow beyond your means, how can you keep your standard of excellence amid the rising numbers of clientele? You'll need to watch for the warning signs of a business in distress. Here are three symptoms of a sickly business, in need of a customer support software solution.
Customer support surveys are an integral part of providing the full customer service experience. The only way to truly meet your customer's needs is to first have those needs clearly defined. It can be challenging, however, to get the full scope of concerns and desires if the customers are disinclined to participate. Here are a few pitfalls to avoid when creating your survey and putting it into effect.
Love them or hate them, the Millennials are upon us. The Millennial generation has gifted pop culture with invaluable things like viral YouTube videos, cell phone addiction, and a general fear of commitment.
With Halloween around the corner, we thought we would take a look at some of the most frightening monsters you may come across in the world of customer support. Maybe you’ve encountered them before. Maybe (gasp!) you’ve been one before.
When faced with selecting a B2B customer support software system, it’s easy to immediately think of “the big guys” as your best solution. After all, everyone has heard of them, right? But just because a company has a large subscriber base and an even larger marketing budget doesn’t necessarily mean it’s the right choice for your company.