PhaseWare's Video Blog
Videos that show the "lighter" side of PhaseWare. Check out Bad Bob, Chats with Katie, and other shenanigans here!
The PhaseWare Files
Contains articles, observations, and ideas about customer support.
You will find educational articles, opinion pieces, and requests for input and feedback.
The Successful CXO: Committed to Customer Service
Written for executives and upper management, these articles and posts contain information about customer service best practices and educational pieces to help the busy executive understand the c-suite's role in providing superior customer service.