Randall Nelson, CEO of PhaseWare, appears in Business Week.

His words of advice: Be tenacious!

And we are. We are tenacious about bringing you informative blog posts with useful content about the practice (and art) of bringing superior customer service and support to your customers.

Whether you use our solution or someone else's I hope what I put in this blog has helped you succeed in providing your customers best-in-class support. In the next post I will continue with my series about multichannel support. There are increasing amounts of information about multichannel service. I hope to dig out the essentials for you to have as you contemplate whether or when this will be a direction you need to go.