The Customer Support Excellence Blog - Articles, Stories and Tips & Tricks

Learning from the Best: Teachers As CSR’s

Everyone provides customer service. The departments all have different names, and sometimes it isn’t even called “customer service” anything, it’s just a daily part of the person’s job. Take teaching for instance – the position of teaching requires you to sell your product, the lesson, to your students, and help resolve concerns that any parent may bring up throughout the school year. It’s a built-in customer service department that is constantly running from the beginning to the end of the teacher’s day.

Posted by Hallie Dunn on Mon, Aug 29, 2016 @ 12:30 PM
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A Fresh Take On Excelling At FCR's

In 2009, SupportIndustry.com released a survey which concluded that every time a customer called in to get support from customer service lines, it cost the receiving company between $10 and $24 dollars. This did not differentiate between second and third calls from the same customer or on the same issue, which means that literally every single call received in a support center can cost your company.

Posted by Hallie Dunn on Fri, Aug 26, 2016 @ 12:30 PM
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Trimming Your Ticket Times

Timing is everything. As you watch the Olympics this year, take into account the constant state of improvement in the athletic world. Records are being broken in every event, bars are being raised, and times are being trimmed, little by little. But it's these little improvements that make the necessary difference to set a champion apart from the crowd. To offer your customers quick resolution with the speed of Olympic standards, it's important to have a few tools on your side.

Posted by Hallie Dunn on Mon, Aug 22, 2016 @ 12:30 PM
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Five-Star Follow-Ups

Your customers spend a lot of their time, money, attention, and emotions on your business. The effort that a customer puts into getting the best experience with your company comes as a natural consequence –

Posted by Hallie Dunn on Fri, Aug 19, 2016 @ 12:30 PM
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De-stressing Customer Service

Customer Relationship Management (CRM) is one of the most delicate departments in a company. It takes a lot of intent, attention, and compassion to really succeed in a customer service environment. The demands placed on the representatives to resolve concerns and please the customer can be result in a very high-stress work environment, which has a heavy negative impact on your business. Here are some of the top tips for decreasing stress levels in your customer service department:

Posted by Hallie Dunn on Mon, Aug 15, 2016 @ 12:30 PM
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The Best Kept Secrets of Customer Engagement

The factors that lead to a consumer on the market choosing to select your product are intricate and important to harness if your company is to be a successful one. But once you manage to make the sale, the battle is only half over.

Posted by Hallie Dunn on Fri, Aug 12, 2016 @ 12:30 PM
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