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The Life of Leisure: 3 Steps to B2B Success

If you’re a business who deals with other businesses, then you already know the importance of pleasing your B2B customers. This type of customer can often make the difference between a quarter in the black and a quarter in the red

Posted by Hallie Dunn on Mon, Feb 20, 2017 @ 12:30 PM
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How Task Management Should Tick

In a recent study produced by our friends over at Software Advice, it was shown that 77% of companies place task management at the top of the list for software requirements. In this post, we’ll go over the necessary features of a good task management program and what a company stands to gain from dynamic, functional task management software.

Posted by Hallie Dunn on Fri, Feb 17, 2017 @ 12:30 PM
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Calling it Quits: How to Break Up with Tiered Support

Efficiency is always at the top of the list when it comes to company improvement. Driving sales and marketing tactics are important components to running a successful business, but the bottom line is that incoming clients aren’t the main source of revenue. A more effective strategy for increasing company profitability is to focus on changing the way your resources are spent and improving the processes from the inside out.

Posted by Hallie Dunn on Mon, Feb 13, 2017 @ 12:30 PM
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Self-Service: What Have You Got to Lose?

Self-service portals, for a business, are becoming a staple. Customers have grown used to having access to a self-service portal of some kind so that they can assess their own concerns or questions with the company without having to go through the trouble of contacting customer service. Naturally, it is a positive move that your company can make to improve their customer satisfaction rates, but what else does your business stand to gain from creating and perfecting a self-service portal? The answers are many.

Posted by Hallie Dunn on Fri, Feb 10, 2017 @ 12:30 PM
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Reporting & Supporting: How to Be Proactive With Your Customer Service Software

From the beginning of consumerism, customers have always wanted the proper kind of care from the companies they patronize. If you think about it, it’s a natural human instinct to want to feel safe when you make a choice -- any choice. This is inclusive of which companies you choose to buy from.

Posted by Hallie Dunn on Mon, Feb 06, 2017 @ 12:30 PM
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Customer Support Trends for 2017 Part 2

In the first part of this short series, we talked about two of the biggest ticket items to require attention for the upcoming customer service trends. The first, a nationwide demand for a more interactive self-service channel,  is grounded in the do-it-yourself desires of the millennial generation currently coming of age onto the markets.

Posted by Hallie Dunn on Fri, Feb 03, 2017 @ 12:30 PM
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