The Customer Support Excellence Blog - Articles, Stories and Tips & Tricks
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Three Major Elements of Customer Support

Customer support can be a complicated endeavor. However, it does not have to be. In a nutshell, customer support is the building of relationships with your customers throughout the customer life-cycle.

Posted by Erik Lopez on Mon, Mar 27, 2017 @ 12:30 PM
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Amazing Automation Applications

Automating your company systems can be a nice touch for your everyday work life. It’s often viewed as an add-on that will improve things here and there and shave some time off the workload for your employees -- but what if that’s not the real image of automation?

Posted by Hallie Dunn on Fri, Mar 24, 2017 @ 12:30 PM
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Cutting Back on Call Time

Customer satisfaction has a few layers of important skills that your team will need to master. Ideally, your workplace will be able to see constant improvement in customer satisfaction -- ensuring that customers are always seeing a difference in your company.

Posted by Hallie Dunn on Mon, Mar 20, 2017 @ 12:30 PM
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The PhaseWare Factor

Customer service software is a must-have to run a successful business on the market today. The necessity of organizing, tracking, and improving your performance in the customer service arena cannot be overstated -- which means that you will thank yourself endlessly for investing in the right kind of support for your team! PhaseWare has spent over 12 years perfecting its formula for customer service software, and we are proud to provide the kind of product that will meet your company’s needs from end to end.

Posted by Hallie Dunn on Fri, Mar 17, 2017 @ 12:30 PM
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LOS Revolution: Increasing Visibility with Tracker

Do you often find that your mortgage process is disrupted by time spent researching or backtracking? The loan origination and maintenance processes are complex and can frequently require time and attention to keep things running smoothly. If you have been searching for a solution to help ease the process of your daily workload, look no further: PhaseWare’s Tracker Suite is the product you need. With our LOS collaboration solution, you will see an increased visibility throughout all processes of the loan and increase the accessibility of the managers to investigate issues and track resolutions.

Posted by Hallie Dunn on Thu, Mar 16, 2017 @ 12:30 PM
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Top-Notch Tricks for Live Chat

Of all the customer service trends in the upcoming year, you can be assured that multi-channel customer support systems will top the charts in terms of necessary customer amenities. Customers are branching out on a frequent basis to get in touch with your customer service agents however they can -- that can be e-mail, traditional phone based methods, or the latest trend of live chat support.

Posted by Hallie Dunn on Mon, Mar 13, 2017 @ 12:33 PM
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