The Customer Support Excellence Blog - Articles, Stories and Tips & Tricks

CRM: Why Micro Matters

Developing your own system of perfect customer service tools is a process which can take quite a long time to perfect. The first step is to find the most comfortable large scale system for you to work within—this would ideally be good, time-tested software which will come with the company’s own support to guide you on the way to your own business perfection. You will need to involve yourself with the macro decisions for you company and its representatives, to give the customer a broad view of what your business really means. But when it gets down to it, your customers are really looking for the details. To provide the best customer service, you will need to get your hands into the nitty gritty particulars of customer service software and really show what defines your company to your customers. It takes a lot to cultivate the customer service environment which will impress and deliver.

Posted by Hallie Dunn on Mon, Feb 08, 2016 @ 12:30 PM
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Customization Nation: Why You Need Flexible Customer Support Software

Customer support software needs to meet the demands of your customers. It needs to be versatile, changeable, and functional, all at the same time to optimize customer management. Selecting the best software for your customers is the first step toward creating the ideal customer service setup, so it is important to keep in mind that your software needs to meet the demands of your employees as well.

Posted by Hallie Dunn on Fri, Feb 05, 2016 @ 12:30 PM
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The Advantages of Customer Service Notifications

When choosing the correct customer service software for your company, it may seem appealing to pick the most popular, cookie-cutter system available, with the idea that it will give your company a reliable set-up and a broader support base if you need assistance. 

Posted by Hallie Dunn on Mon, Feb 01, 2016 @ 12:30 PM
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The Importance of Omni-Channel Customer Support

Working in a B2B environment has a lot of positive opportunities for you and your company. B2B interactions are often the most lucrative and thereby the most important interactions for you and your team to perform at its highest level. Providing customer support to another business requires a lot of organization, preparation, and careful attentiveness to encourage the trust and support needed for a long-standing business contact between you. A definite factor in being able to meet a business’ needs lies in your ability to develop an omni-channel customer support system.

Posted by Hallie Dunn on Fri, Jan 29, 2016 @ 12:30 PM
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B2B Customer Care: Why Your Companies Love to Call

Your biggest customers, as a company, are always going to be other companies. They provide the heavy-hitting sales which can change the tides of your company’s entire quarter, so keeping them happy is tantamount to keeping yourself happy. 

Posted by Hallie Dunn on Mon, Jan 25, 2016 @ 12:33 PM
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Making it all Come Together: How to Unify Your Customer's Information

Understanding your customers is an important aspect of providing the most efficient, effective, and satisfactory customer service. It can be difficult to stay on top of everything, however, when you take into account that a customer may choose to contact your company through a different means each time they have a question. Expecting your employees to do the full research on a customer’s history with every incident they face is unrealistic, so how do you beat the odds and give your representatives the information they need? The solution lies in providing a thorough system of unifying your information, and giving your team the customer tools to use it with ease.

Posted by Hallie Dunn on Fri, Jan 22, 2016 @ 12:30 PM
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