Everyone provides customer service. The departments all have different names, and sometimes it isn’t even called “customer service” anything, it’s just a daily part of the person’s job. Take teaching for instance – the position of teaching requires you to sell your product, the lesson, to your students, and help resolve concerns that any parent may bring up throughout the school year. It’s a built-in customer service department that is constantly running from the beginning to the end of the teacher’s day.
In 2009, SupportIndustry.com released a survey which concluded that every time a customer called in to get support from customer service lines, it cost the receiving company between $10 and $24 dollars. This did not differentiate between second and third calls from the same customer or on the same issue, which means that literally every single call received in a support center can cost your company.
Timing is everything. As you watch the Olympics this year, take into account the constant state of improvement in the athletic world. Records are being broken in every event, bars are being raised, and times are being trimmed, little by little. But it's these little improvements that make the necessary difference to set a champion apart from the crowd. To offer your customers quick resolution with the speed of Olympic standards, it's important to have a few tools on your side.
Customer Relationship Management (CRM) is one of the most delicate departments in a company. It takes a lot of intent, attention, and compassion to really succeed in a customer service environment. The demands placed on the representatives to resolve concerns and please the customer can be result in a very high-stress work environment, which has a heavy negative impact on your business. Here are some of the top tips for decreasing stress levels in your customer service department:
The factors that lead to a consumer on the market choosing to select your product are intricate and important to harness if your company is to be a successful one. But once you manage to make the sale, the battle is only half over.