In my opinion there are 3 basic elements of customer support: People, Quality, Technology. How do they fit together to make great customer service?

Sarah Green of the Harvard Business Review posted a blog yesterday that pointed out the most important ingredient of great customer service…

The EMR software market is moving fast. Want to know a customer service tip to please your customers and be the one to win out?

Are you in the Widget industry or the customer service industry? Are they mutually incompatible?

Well it's Friday again Amazing how that happens Anyways I wanted to share with you some other brilliant people's customer service ideas.

Hoyt Mann of PhaseWare: I was lucky to have the opportunity to serve the community of Tuscaloosa, AL in their time of need during this disaster.

Randstand is a provider of HR and staffing resources so they like to understand what makes employees tick To this end they surveyed over 1,000 adults

What is the most important key competency required for excellent customer service performance? In a word…

Do you make your customers wait until normal business hours to answer their problems? Self service is the answer to 24/7 customer support.

This past Sunday there was a Dilbert cartoon that I could really relate to With the emphasis on customer service satisfaction and experience many