Phone-based customer service is a standing requirement for running a respected business. Here’s how to master the art of providing five-star support.

Don’t let disorganized customer service tarnish your reputation. Keep your business healthy with a proactive customer service solution!

Customer support surveys can be extremely advantageous. Follow these tips to get your customers to help you help them.

How do you keep up with the instant gratification-nation? Customer service has to be quick, personal, and accurate. Luckily, you’ve got live chat!

PhaseWare takes a playful look at “customer service monsters” and scary customer types in celebration of Halloween.

B2B technology companies considering a customer support software system will find PhaseWare’s Tracker Suite is unbeatable—even against Salesforce.

Self-service tools like FAQs, downloads, search functionality, and community forums, provide the hands-off support that many B2B customers crave.

When weighing the pros and cons of cloud-based customer support software, it’s a matter of picking the right option for your business’s unique needs.

Training customer support agents to improve their soft skills should be a high priority for B2B businesses.

The keys to success in customer service are quick problem resolution and simplicity; An FAQ can help customers resolve their own issues more quickly.