You have it within your power to create customer support superheroes.

Does your customer support organization drag down the company with negative behavior?

Do you have shrinkage in your customer support center? Better check this post to see if you might.

Customer service #FAIL…You have made a mistake with a customer. Here are three steps to an apology that may save your bacon.

Of the various channels for customer support email is probably the least productive. Can automation rectify that problem?

Would your staff boost customer service by being employee advocates? They will if you apply the golden rule.

Age makes a difference in multichannel customer service. Is this affecting your multichannel initiative?

Using gap analysis when implementing your multichannel customer service can mean the difference between keeping and losing customers.

There are other uses for live chat besides customer support and selling. The transcripts and information from the session can be…

Are you ready to implement live chat into your customer support offerings? What are some steps to take to be successful?