I have written a lot about communicating with your customersbut what about your employees? Help improve customer service by communicating

Quick and exceptional customer service by Chase Bank helps save one of my colleagues over $1300.

There are just certain things you should never say in customer service, check out this list and let us know if you have heard any wacky things sa…

When finding the right customer service support software for your business, you need to do your research. Here are 3 things I suggest you look at.

I had an experience recently where someone in customer service followed all of tips i have provided in my blogs. Read to hear about this great experience.

Twitter is a great avenue for handling customer service issues efficiently. Read today’s blog for pros and cons of this social media tool.

customer service assistance online is just as helpful. It will reduce your call volume, and improve First Call Resolution. Read how in today’s blog

What should you, or shouldn’t you do, to make your customers feel competent and confident? Find out how one biz messed up with their customer service

What happens if you lose a customer’s trust? Provide excellent customer service and gain it back. Here’s 3 ways how!

Going above and beyond in customer service is necessary to succeeding. Find out how one Italian restaurant exceeded all expectations in N. Dallas.